What is new in the SLE testing department?… Not much except that lots of people are being tested all the time. Since most entry level positions now require levels BBB, more candidates have to be tested at some point in the hiring processes. Of course, the new Reading Comprehension test led to a wave of panic… before, no one really cared about this test, which was relatively easy… today, it is a whole different tune… we also have to prepare our trainees to take that exam… as if working on the Written Expression and the Oral tests was not enough! Well… it keeps us busy I guess!

Before I start talking about something that has been bugging me for a while now, I would like to let everyone know that Seema finally got her C in oral after several attempts! I am very happy for her because she had lost her zest lately… she was craving to go back to work… after too much time spent into boot camps!

Congratulations Seema!!!

Most of the time, when we are preparing people for their oral exam, we do not encounter resistance because they are ready to do whatever it takes to achieve the level they need. Take Marjorie for instance… Angèle and I prepared her for the C on a full-time basis in October and, believe me, it was not easy for either one of us. Yet I have to say that Marjorie was a great team player… I was literally bombarding her with grammar and syntax notions every single day and she always made a point to apply her new skills when practicing with Angèle later in the day. At the end, she could not be more ready to confront her torturer last week… she had integrated all the notions she needed to make use of during the test and, most of all, she had gained confidence in her abilities tremendously… Angèle and I know that she performed very well when she went for her interview… unfortunately, her assessor was the one everybody in town dread to have… because this “urban legend” has the reputation to never give level C… will Marjorie break the pattern?… Actually, after more than one week, she still did not hear about her results which is unusual for someone who is a PSC employee… «À suivre…»

That being said, it sometimes happens that some people who are asking for our help are skeptical and refuse to follow our instructions and advice. But, after arguing for a while, most of them realize that we are professionals and we know our job! Yes… I agree… our methods are unorthodox and we push people to their limits so that they will give their best during the test… We put them in a box where there is little (if no) room to move… Why? Because we know exactly what will be expected from them during the oral interview… therefore we provide them with the tools, tips and strategies they will need in order to satisfy the assessors and meet the criterias of the level they need to achieve…

Of course, people who never took a PSC SLE test before or took the test prior to June 2008 are more or less expecting a 45 minute conversation with someone who will arbitrarily decide if they pass their levels or not… well, it is not that simple. First of all, it is a TEST and not a casual conversation… Candidates are expected to demonstrate specific abilities, use specific complex structures and accurate work-related vocabulary… and rigid criterias have been established for each level… I have seen many people who were fluent in French fail this test because they had not shown enough of what is needed to achieve a C for instance… Yes! it is frustrating and… Yes! it is ridiculous to some extent… yet there is nothing we can do in order to change the way this test is conducted. And those who do not want to abide by those rules will probably not get the levels they need…

A couple of weeks ago, I was a bit frustrated… and I opened up to Marjorie… she was in that predicament herself and I wanted to know how she felt about my method… of course, she agreed that it was a painful process but she also knew that she had no other options, having already missed her C once… Then I asked her how I should explain and describe my drastic method and I am quoting her here:

I developed a strategy specifically designed to target and address all four elements of the PSC oral expression exam. Rather than focusing on generic language instruction, I focus students on the vocabulary expected from PSC employees in the workplace. The test is not a conversation, it is an exam whereby you must demonstrate specific elements of speech. My philosophy is to situate and prepare students to be comfortable with all four elements of the exam and to prepare them for a successful result at each level.

 I think this summarizes the method I use to prepare my trainees to be successful at the oral test. And… like it or not, it has been proven to be efficient since most of our students obtain the levels they actually need to meet the language requirements of their positions.

Therefore, for those of you who are looking for help in order to be well prepared for the oral test, please read the above carefully and make sure that you are ready to make the commitment of being put into a box and work on doing exactly what will be expected from you when you will be facing your examiner… and remember, it is a TEST… not a conversation with someone you will ever have a coffee with afterwards…

«La vie, c’est une boîte d’instruments qui piquent et coupent. À toute heure nous nous ensanglantons les mains.»

Alphonse Daudet

Speaking of being a good citizen (and also of being skeptical), I think I will soon quit the “green/beige bins” daily worshiping although I was willing to participate in the Ottawa Green Program!… Last weekend I lost patience and I wrote to the City of Ottawa… and, believe it or not, I was given a case number! My initial complaint was about the brown paper bags that do not fit properly into the beige bin… to quote my significant other, it takes four hands to keep the bag open and, then, we should probably borrow one of our neighbours’ kid to give us a hand in order to throw kitchen waste in the bag!… Man! What a time consuming and useless ritual!!!…

I guess our concerns were taken seriously since we got replies from two people… one suggested to use old newspapers (who reads papers in 2010?) as lining in the bottom of our designer beige bin and, then throw everything in the green bin… well, I am sorry but I will not spend one single minute trying to wash those bins that would become filthy in no time! Or… even better, we could use a cardboard box instead of the beige bin!… Wait a minute, I do not want a box filled with kitchen waste standing in the middle of my kitchen!… Bottom line, I think this program is defeating its purpose and, unless the City sits down with the companies designing the brown paper bags so that their products fit the beige bin, I will do what I did for years: I will use a kitchen garbage can and plastic bags! And… I will sell the beige bin on E-bay!!!… Des preneurs?…

I train people in a state-of-the-art virtual classroom and there is nothing one cannot do with high technology… and some gurus want to take me back to the Dark Age with green programs that, obviously, were not studied from a logistical point of view?… No thank you!… I cannot wait for the day my butcher will wrap my ground meat in some old newspapers!… This non sense circle would be then complete!…

When looking at this, I can see analogies with the whole SLE testing within the PSC… Both intent and purpose are great yet the process is absurd!… I will skip my opinion on the tests themselves since, by now, my readers know where I stand. For the past several weeks, I have been contacted by many civil servants who systematically failed at one or two of the language tests after months of either full-time or part-time FSL training through the regular channel… i.e. through the numerous boot camps contracting with the PSC across the country. Disappointed and fed-up, they were looking for some efficient training that will allow them to get the levels they need to meet their jobs language requirements as quickly as possible.

I heard a couple of horrific stories… for instance, take Shannon… she has been enrolled in a full-time training program for the past ten months. Useless to say that I am working on de-programming her so that she will be able to get her C when she will be tested orally again next week… Of course, she lost confidence in her skills: she now has to undo everything she was told to do for the past ten months!… It is even more discouraging since she sees her regular teacher during the day and me at night or on weekends. As a trainer, if I had students failing at the tests, I would seriously reconsider my approach and correct what is wrong… but it appears that teachers (who have no background in either pedagogy or andragogy) in private language schools are stubborn and will not budge, stating that there are no other ways…  Shannon, for months, wanted to use past tenses when summarizing the tapes in Part 2 of the oral interaction test because she thought it sounded weird to do it in a present context (by the way, she was right!)… her teacher refused to let her do it saying that Part 1 and Part 2 of the exam were assessing A and B levels!… First of all, no one is tested for an A because it is no longer in the equation for imperative bilingual positions. Anyone who have to get a C must demonstrate their skills right from the beginning of the interview!… According to this teacher, using “baby talk” (yet with the «sacro-saints mots liens») during the first half of the test and, then, moving to some elaborate ways of speaking for the second half will guarantee a C?… In your dreams!!!…

Of course people like Shannon, Deborah, Raymond, Morris and several others ask more questions concerning my method and approach… And I do not blame them! It is normal that they have trust issues given what they went/go through without positive results. On the other hand, it does not take them long to realize that this time they will be better equipped in order to achieve their required levels.

What I really do not understand is, why the PSC has not yet investigated those language schools programs, their methods and their teachers’ credentials… Billions of dollars have been/are/will be invested in second language training… Such inertia is beyond common sense… and, in the meantime, thousands of people are paying the price for something they do not have control on… Yet I see more and more  of them taking their destiny into their own hands and invest time and money so that they will be able to return to their jobs as soon as possible! I would not be surprised that, with younger generations now working within the PSC, drastic change could occur sooner than expected… Only because these people do not have the patience of the baby boomers and they are not as obedient either!

But, in spite of all this, there are success stories… Danny achieved ECB (and he only needed BBB) a couple of weeks ago…

Congratulations Danny!

Chrissie got a comfortable B in both reading comprehension and written expression… she is now working on preparing for her oral interaction test…

Congratulations Chrissie!

Sharon got an E in reading comprehension and her required B in written expression… we will start preparing her for the oral when she will return from her ten day trip in Europe…

Congratulations Sharon!

“Un beau désordre vaut mieux qu’une inerte ordonnance”

Eugène Savitzkaïa

Congratulations Seema!

I also heard from Kate… unfortunately, she did not get the C she was looking for, the examiner gave her a mere B… but, since her boss really wants her in that position and does know that Kate can communicate efficiently in French, the oral language requirement of her job position has been changed into a level B… Finally one person with judgment and common sense!… It would be great improvement if there were more… yet demain n’est pas la veille!… Therefore Kate joins Alicia and Christie on my list of this assessment process flaws! I would not be surprised to hear that the three of them had the same assessor…

This week will be another marathon of testing: Sun is taking her reading comprehension and written expression tests (she needs a C in both) this morning and Krystal will take hers tomorrow. Kelly, in Victoria, will be tested orally over the phone on Wednesday… she must obtain a level C… hopefully she will get it!… Based upon my trainees (located outside Ottawa)experience, examiners in Montreal are a bit more flexible (read less picky)… we shall see! And… I almost forgot!… Edna will go back to be tested for her written expression on Wednesday as well… hopefully she will not be given the test in English this time!

For those of you who do not know what the COFI (Centres d’orientation et de formation des immigrants) are, here is a brief explanation… When the province of Quebec made French its official language and introduced Bill 101 (Bill stipulating that immigrants’ kids have to attend French school unless one of the two parents had some kind of education in English in Quebec at some point – which is highly unlikely), new adult immigrants who do not speak a word of French are sent in those centers so that they can learn the basics of the language… there, they can acquire some survival spoken French and get acquainted with the culture québécoise… Those  aiming at learning how to write are invited to under’go day or evening programs that are tailored to their specific needs in any school boards across the province.

New immigrants who do not have jobs attend those centers full time… those who do have jobs or go to university attend part time… These centers are not giving highly qualified training in French… actually it is not their reason for being either. They are not teaching immigrants to take SLE tests: they are teaching them how to survive in a French environment by providing them with useful vocabulary so that they can communicate in daily situations.

Times really changed… I do remember my retired Italian neighbours in Montreal: they had arrived in Canada right after the World War II… the lady was fluent in both French and English, their adult kids only spoke English and the man could not speak any other languages than Italian (I always wondered how he had managed all those years… actually he was relying on his wife for everyday interaction with the outside world)… She had been a nanny in a family in Wesmount for years and it was where she had learned French and English (the father was an Anglophone, the mother was a Francophone and the children were bilingual and attending French schools)… Okay… back to my story now…

Last week, I assessed a new student located in Montreal who needs to obtain levels CCC in order to qualify for the job position he applied for within the PSC… Corey, a middle age man, arrived in Canada two years ago with only his mother tongue and English as a second language in his pocket: he did not know one single word of French at the time. Since he had a night shift job in an IT call center, he spent only half of his days (and still does) in  a COFI combined with 16 weekly hours in his school board evening program (for the written part of his learning)… In late Spring I had Yong who had also spent some time in a COFI in order to learn French and, even if he did not get his B in oral interaction, he could communicate fairly well… actually I was quite impressed with his skills since the COFI do not teach French formally!… Of course his French was not polished enough for the PSC examiner and did not meet the absurd standards of the PPC tests… although he managed to get his B in reading and writing!

I really did not know what to expect prior to meeting with Corey… if Yong had missed the level B, how could he get a C?… I know so many people who are bilingual in my book and who cannot get it!… On the other hand, I know some who cannot even have a casual conversation about weather or order a pizza in French and who actually have a level C… Go figure!… I stopped wondering about such a dichotomy because I would only waste my time!… There are no answers to this strange phenomenon… only because there are no real objectives, except that candidates have to perform the way the PPC wants them to… and even so, sometimes, one examiner will prefer another dance!… It is why it is imperative to know more than one, just in case!…

On Wednesday, I spent one hour online with Corey and I simulated an interview in French (with the four components of the actual oral interaction test)… Of course he was all over the place, providing me with more information than I was actually seeking… In the middle of this babel, though, I was quite pleased with his easiness to speak… and his comprehension was excellent… therefore I decided that he could get his C!… Yet I will have to put him in the box and restrain his wish to talk too much!… I will have to constrict him so that he will stay within the speech limits permitted!… It will not be an easy task to confine him in the work area only and I will have to provide him with the jargon they are expecting him to use during the examination… but it is manageable!… He has an excellent foundation in French and all that is needed to do is to have him speak more formally (yet I will make sure that he will keep his natural way of expression)… using words such as processus, gestionnaire, gestion de projet, affectation, note de breffage (do not worry if you do not know this word, it does not exist outside the PSC), intérimaire, protocole d’entente, etc.

After our session, I thought that it would be a great idea to have civil servants under’going French training in one of the numerous COFI throughout Quebec (there must even be one located in Gatineau!)… I am surprised that the famous PSC technocrates have not thought of such an option yet: they do not know much about pedagogy, but they are supposed to know how to count… that would save the government lots of money indeed, because I am sure it would be much cheaper to send employees in a COFI than in any language schools around town (institutions that do not give top notch services anyways!)… The bright side of such training would be that, afterwards, those civil servants would be able to communicate in French… and, at the end, it would only take a few hours to prepare them for their dance in front of an examiner… If I ever doubted the kind of training the COFI are providing, now I am convinced that they do a great and useful job!

“La danse est une cage où l’on apprend l’oiseau”

Claude Nougaro

Actually, I am the one who browsed properties located close to his office… of course, the first time he had visited houses for sale, he had been taken in some unsafe neighbourhoods… people from outside of town are easy preys for real estate agents who know they will have a hard time selling those properties to Ottawa residents! The second time, after research on the net, I went with them to visit houses in a safe neighbourhood located at only 10 minutes from Mark’s office. I remember, back in 2000, my real estate agent had done the very same thing: he had selected properties where selling was tough… yet he had not counted on the fact I had been studying in Ottawa some 30 years earlier!… No matter how many years go by, these neighbourhoods never lose their bad reputation…

Anyways… Mark will live in a quiet neighbourhood and he will not have to cross town to get to work. Besides touring houses for sale, we had dinner at Social on Sussex (in the Byward Market) where we were able to eat outdoors in their cosy garden… I would have liked to have him see more of Ottawa but I was busy with work and he had lots to do in terms of paperwork too! It is a raincheck because, soon, he will be here permanently and I will be able to show him interesting spots: «Ce n’est que partie remise!»…

I was so happy when I got that phone call from Pam Monday morning when she told me she had obtained her level C in oral interaction… There was no doubt in my mind that she would get it yet I am not sure she was convinced… In the last two months, I had been working on de-programming her, teaching her grammar basics and bringing back her natural way of speaking in French. All along, I had been able to see that she was skeptical… What I was actually asking from her was to undo and unlearn whatever she had been taught in the nine months she had spent in a boot camp… And, trust me, it was not easy for her… I also did understand why she was reluctant… she had taken the oral interaction test twice and she had failed to get her C… her confidence was quite shaken by the time I started training with her. Was I gambling?… Not really… I know my method, strategy and tips are almost infallible… yet I had to give her back the necessary confidence to tackle that test!.. I was aware that, if I failed to do so, chances were that she would not get her required level… In other words, my reputation was on the line (well… not really, but I saw it this way)!… I did not have nine months to teach her full-time the grammar basics she needed to know so that she could organize her speech the way Francophones do… I only had eight weeks, part-time… «C’était pour ainsi dire une course contre la montre!»… I am always focused but, this time, I was even more focused than ever!

Our first weeks together were very challenging… I was asking her to forget about what she had memorized and I wanted her to speak naturally, without using those useless «mots-liens» that nobody uses in real life contexts… In other words, I was demolishing the cult of brainwashing already well engrained in her mind… My unorthodox method was not agreeing with what she had been told!… Many times, she encountered frustration and temptation to burst into tears!… Slowly, but surely, she learned how to trust me and my judgment… it certainly did not happen overnight!… And I never gave up: it would have been the easy way out and I could not let her down and do to her what others had done by telling her that she had fossilized habits that could never be fixed…

In my book she never failed to get her level C: those who were supposed to teach her and bring her up to that level did fail to do their job!… First, alledged teachers in language schools have no expertise in the field: they speak French and they have a university degree (it does not matter if this degree is in theology or physics!) – real experts are not found there because the pay cheque is ridiculous!… second, they do not care whether their trainees achieve their levels or not… and finally they do not see the importance of connecting with their students. As for support, they do not provide any mainly because they are not interested in their students’ ups and downs… It is never about “trust us, we know what we are doing”, it is only about “do what we tell you to do and shut up!”…

How many people did those teachers traumatize?… What is the extent of the damages they cause by not paying attention to their trainees’ needs and concerns?… How many civil servants never managed to meet the language requirements of their positions, thinking that they were at fault and they would never be able to achieve their goals?… Too many indeed! Pam was the lucky one!… She was pretty devastated when I had met her two months ago… yet today she feels empowered and she knows that she can communicate in French in a very efficient way!… Me telling her so was not enough, she had to believe it herself and now, she does!… She will take the written expression test again in 10 days because she knows she will be able to get her C… I will see her a few hours to prepare her and I know she will make it!

All it takes is to believe in someone… Pam believed in me and I believed in her and, together, we succeeded!… It was tough at times, but we also had some great moments!… I am really proud of her!!!

Speaking of pride… I heard from Melody before dinner: she got her B in both reading comprehension and written expression… another success story… Now we are facing an even greater challenge: the oral interaction exam… but I am confident that she will make it!

Congratulations Melody!

“Les défis vous font découvrir sur vous-même des choses que vous ne soupçonniez pas.  C’est ce qui vous grandit et vous pousse au-delà des limites”

David Lyle Boren

That being said, what teachers tell their students (adults as well as children) have greater impact that one may think… I remember, 10 years ago, when Andy had told me he wanted to quit French after only a couple of weeks of part-time training. Of course I had asked him “But why?”… “I’m a slow learner” had been his answer… “And who labeled you as a slow learner besides yourself?”… “Well… all my French teachers, when I was a kid, told me I was too dumb to learn a second language!”… Useless to say that I was shocked!… Other times, other mentality would you think… Well… such statements, unfortunately, are still around… A few months ago, a couple of days before her oral interaction test, Pam was told she had fossilized habits that could never be fixed!… I beg your pardon?… Who would state something like this? Only someone trying to cover up for their own incompetence… It is so easy to let students take the blame for their failure! Yet… was everything done to help them achieve? I seriously doubt it!…

In 1999, I had taught French to a young woman who had been denied French training for several years based upon the fact she had failed the kurd test!… At the time she was fluent in English and German, but she was told she could never learn a second language (she already had a second language!). Such decisions are beyond my understanding!… If I had to take that stupid audio test, I would fail big time because I am anything but auditive!… I thought this test had been discarded a long time ago when I found out that two of my students had taken it in 2007… they had been given a nice personalized brochure with their learning styles explained in it: it looked like those certificates veterinarians give to their clients so that they will not forget about their pets’ next vaccination!… I wonder how much this testing and analysis cost to Canadian tax payers! I prefer not knowing actually… especially since this whole process is not an accurate diagnosis of people’s learning abilities! But I am sure it is a perfect way of screening people before they under’go second language training…

In the course of my practice I met several people who, like Andy and Pam, did not have sweet memories of their French courses in school. When came the time to go on training so that they could meet the language requirements of their positions, it was more than stressful!… Over the years, they had learned how to compensate for their learning differences and they were achievers… the mere idea of going in a setting that would bring them back where they were once, feeling truly miserable, was enough to prevent them from learning…

I can accept (with reluctance though) the fact that, with groups, teachers cannot really adapt their teaching methods to answer these students’ specific learning needs… yet, it is easy to have small groups of people who learn more or less the same way. It will not happen soon in language schools though!… They prefer to ignore those differences and blame the students instead!… Why would they not since those people’s employer could not care less about their fate anyways?… They are not interested in divulging this kind of problems because they would have to change quite a few things regarding their stiff teaching methods! What I do not buy is that no effort is made to help these students out in one-on-one training!… Though I am not sure their so-called teachers can actually see the problem!

A couple of weeks ago I had a short conversation with someone who trains  and prepare civil servants for their SLE tests… we were discussing language schools’ methods when she said “How many times shall we repeat the same grammar notions over and over without success?… It’s the student’s problem!”… Well… we shall repeat as many times as needed!… And we shall adapt our teaching methods to this student’s learning styles and special needs… Maybe some of them will never manage to pass the PSC SLE tests (only because of the nature of these exams) yet they will be able to communicate in French! And, in my book, the ultimate goal is not passing tests: it is to communicate…

Andy who was alledgedly too dumb to learn French is now bilingual and, while he was my student, he wrote the most creative and beautiful stories I was ever given to read… As for Pam, I did fix most of her fossilized habits in two months… So tell me… who is to blame?… 

“L’incompétence règne dans toutes les relations et, avec le temps, elle produit très naturellement l’indifférence”

Thomas Bernhard